Business Terms of Service / Public Offer

1. Provider and Acceptance

These Business Terms of Service (“Terms”) are offered by Worqlo SHPK (translated as Worqlo Limited), referred to as “Worqlo,” “we,” “us,” or “our.”

Email: info@worqlo.com
Website: worqlo.com

By creating an account, clicking a button indicating acceptance, executing an Order Form, or accessing or using the Services, you agree to these Terms on behalf of yourself and, where applicable, your organization.

If you accept these Terms for an organization, you represent that you have authority to bind that organization. If you do not agree or lack that authority, you must not use the Services.

2. Business Use Only

The Services are offered only to businesses, organizations, independent professionals, and individuals acting for purposes relating to their trade, business, craft, or profession.

The Services are not offered for personal or household consumer use. By accepting these Terms, you represent that you are not acting as a consumer.

You must be at least 18 years old and legally capable of entering into this Agreement.

3. Definitions

• “Agreement” means these Terms, any applicable Order Form, the Privacy Policy, Data Processing Agreement, Service Level Agreement, and policies expressly incorporated by reference.
• “Authorized User” means a person whom a Customer permits to use the Services.
• “Customer” or “you” means the business or professional accepting the Agreement.
• “Customer Content” means information submitted, uploaded, generated, transmitted, or made available to the Services by or for the Customer.
• “Documentation” means Worqlo’s published instructions and technical documentation.
• “Order Form” means an ordering document, checkout page, proposal, or other commercial agreement identifying a plan, term, price, or usage entitlement.
• “Output” means text, tables, charts, files, workflows, reports, or other results generated through the Services.
• “Services” means Worqlo’s website, hosted application, AI features, connectors, MCP services, workflows, notebooks, knowledge bases, reports, generated documents, and related features.

4. Contract Formation and Ordering

Before submitting a paid order, the applicable checkout page or Order Form will identify the selected plan, price, currency, billing period, taxes where applicable, renewal terms, and available cancellation method.

You may review and correct submitted information before placing an order. Worqlo will acknowledge accepted paid orders electronically.

The Agreement is concluded in English unless an Order Form states otherwise. You may save or print these Terms from this webpage. Worqlo may retain the applicable Terms and ordering records as evidence of the transaction.

Sales-assisted or enterprise purchases may require a separate Order Form. If an Order Form conflicts with these Terms, the Order Form controls for that subject.

5. Accounts and Organization Administration

You must provide accurate information and keep it current. You are responsible for safeguarding credentials and for activity occurring through your account, except to the extent caused by Worqlo’s breach of the Agreement.

You must promptly notify us at info@worqlo.com if you suspect unauthorized use.

An organization administrator may create or remove users, grant connector access, configure shared integrations, review usage, and otherwise control organization accounts and Customer Content.

Accounts and credentials may not be shared between individuals except through functionality expressly designed for shared organizational access.

6. Access to the Services

Subject to the Agreement, Worqlo grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to permit its Authorized Users to access and use the Services for the Customer’s internal business purposes.

Access is subject to the features, users, connectors, tool calls, rate limits, storage, and other entitlements associated with the Customer’s plan.

Worqlo may update or modify the Services. We will not materially reduce the core functionality of a paid plan during its committed term without reasonable notice, except where necessary for security, law, or third-party platform changes.

Preview, beta, evaluation, and free features may be changed, suspended, or discontinued at any time and are provided without a service-level commitment.

7. Subscriptions, Fees, and Taxes

Free and paid plans may be subject to usage limits. Prices and included entitlements are shown before purchase or specified in an Order Form.

For paid plans, you agree to pay all fees according to the applicable Order Form or checkout terms. Fees are exclusive of taxes unless expressly stated otherwise.

You are responsible for applicable VAT, sales, use, withholding, and similar taxes, excluding taxes based on Worqlo’s net income.

Renewal terms, if any, will be disclosed before purchase. Worqlo will not treat a subscription as automatically renewable unless the checkout page or Order Form expressly states that it renews automatically.

You may cancel according to the method and notice period stated at checkout or in the Order Form. Unless required by law or stated in an Order Form, paid fees are non-refundable and cancellation takes effect at the end of the current paid term.

Worqlo may change fees for a future renewal period by providing reasonable advance notice.

8. Customer Content

As between the parties, the Customer retains its rights in Customer Content. These Terms do not transfer ownership of Customer Content to Worqlo.

The Customer grants Worqlo and its subprocessors a limited, worldwide right to host, copy, transmit, display, transform, and otherwise process Customer Content only as necessary to:

• Provide and secure the Services.
• Complete actions requested by the Customer.
• Prevent or address technical or security problems.
• Comply with law and the Agreement.

The Customer represents that it has all permissions, notices, consents, and legal bases necessary to submit and process Customer Content through the Services.

The Customer is responsible for the legality, accuracy, quality, and integrity of Customer Content and for maintaining any copies or backups required by its business.

Unless expressly agreed in writing, the Customer must not submit payment-card data, protected health information, government-classified data, or other specially regulated information requiring controls not included in the selected service.

9. Connected Services and Databases

The Customer may connect Worqlo to applications, files, APIs, databases, and remote or on-premises infrastructure.

The Customer authorizes Worqlo to access and process information from those services according to the credentials, permissions, queries, workflows, and instructions configured by the Customer.

The Customer is responsible for:

• Having authority to access the connected service and its data.
• Complying with the connected service’s terms and policies.
• Configuring appropriate permissions and access controls.
• Reviewing shared integrations and user grants.
• Revoking access when it is no longer required.

Third-party services are not controlled by Worqlo. Their availability, APIs, terms, and functionality may change or cease without notice. Worqlo is not responsible for third-party services themselves, but remains responsible for its own obligations under the Agreement.

10. Artificial Intelligence

The Services use artificial intelligence and machine-learning systems to interpret requests, retrieve information, generate content, build workflows, and produce other Outputs.

AI-generated Output is probabilistic and may be incomplete, inaccurate, outdated, offensive, or unsuitable for the Customer’s purpose. Similar or identical Output may be generated for other users.

The Customer must review Output before relying on it or using it in business, financial, legal, employment, compliance, safety, medical, or other material decisions.

Worqlo does not provide legal, financial, medical, accounting, or other regulated professional advice.

The Customer must not use the Services to make solely automated decisions that produce legal or similarly significant effects concerning individuals unless the Customer has independently established a lawful basis, appropriate safeguards, required notices, and meaningful human review.

Depending on the Customer’s configuration, AI processing may occur through Worqlo-hosted, Customer-hosted, on-premises, or third-party AI providers.

Worqlo does not use Google Workspace API data to develop, improve, or train generalized or non-personalized AI or machine-learning models.

11. Workflows and External Actions

The Services may create, schedule, or execute workflows and may perform external actions such as sending email or processing connected data.

The Customer is responsible for reviewing workflow configuration, recipients, schedules, conditions, generated content, and approvals before activation.

Once an external action is executed, it may not be reversible. The Customer must configure appropriate human approval and access controls for consequential actions.

Worqlo may impose approval steps, quotas, safety checks, or execution limits but does not assume responsibility for decisions the Customer makes using the Services.

12. Output and Generated Materials

Subject to applicable law and third-party rights, as between Worqlo and the Customer, the Customer may use Output generated for it for its internal business purposes.

Worqlo does not guarantee that Output is unique, protectable by intellectual-property law, accurate, or free of third-party claims.

The Customer is responsible for reviewing Output and determining whether its use infringes third-party rights or requires attribution, consent, or additional verification.

13. Acceptable Use

You must not use the Services to:

• Violate applicable law, sanctions, export controls, or third-party rights.
• Access data, accounts, systems, or networks without authorization.
• Upload malware or attempt to disrupt, overload, or damage the Services.
• Bypass authentication, approval, quotas, rate limits, or security controls.
• Probe or test security without Worqlo’s prior written authorization.
• Send spam, phishing, deceptive messages, or unlawful communications.
• Generate or distribute unlawful, abusive, fraudulent, or infringing content.
• Impersonate another person or misrepresent authorization.
• Extract source code, models, system prompts, or non-public service data except where applicable law expressly permits it.
• Resell, sublicense, or provide the Services to third parties except under an authorized plan or written agreement.
• Use unauthorized automated means to scrape the Services or build a substitute service.
• Use Google user data contrary to Google’s API Services User Data Policy.

Worqlo may investigate suspected violations and restrict activity where reasonably necessary to protect users, third parties, or the Services.

14. Worqlo Intellectual Property

Worqlo and its licensors retain all rights in the Services, software, interfaces, workflows, Documentation, trademarks, designs, and underlying technology, excluding Customer Content.

No rights are granted except those expressly stated in the Agreement.

If you provide suggestions or feedback, you grant Worqlo a perpetual, worldwide, royalty-free right to use that feedback without identifying you or disclosing your confidential information.

Open-source and third-party software included in the Services remains subject to its applicable license terms.

15. Confidentiality

Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential.

The receiving party will:

• Use confidential information only to perform or exercise rights under the Agreement.
• Protect it using at least reasonable care.
• Disclose it only to personnel and service providers who need access and are bound by confidentiality obligations.

Confidential information does not include information independently developed, lawfully received without restriction, already known without confidentiality obligation, or made public without breach.

A party may disclose confidential information where legally required after giving notice where permitted.

16. Privacy and Data Protection

Worqlo’s processing of personal information is described in the Privacy Policy.

Where Worqlo processes personal data on behalf of the Customer, an applicable Data Processing Agreement may form part of the Agreement.

The Customer is responsible for responding to data-subject requests concerning data for which the Customer is controller. Worqlo will provide reasonable assistance as required by applicable law and the applicable agreement.

17. Security

Worqlo uses reasonable administrative, organizational, and technical safeguards designed to protect the Services and Customer Content.

The Customer acknowledges that no service is completely secure and that internet transmissions may involve risks outside Worqlo’s control.

The Customer is responsible for configuring its users, connectors, credentials, workflows, and remote infrastructure securely.

18. Availability and Support

Worqlo will use commercially reasonable efforts to make paid Services available, subject to maintenance, emergencies, third-party failures, and events outside our reasonable control.

No guaranteed uptime or service credit applies unless stated in a separate Service Level Agreement.

Support is provided according to the Customer’s plan or Order Form.

19. Suspension

Worqlo may suspend access where reasonably necessary because of:

• A material breach of the Agreement.
• Non-payment of undisputed fees.
• A security threat or unauthorized access.
• Use that risks harm to Worqlo, another customer, or a third party.
• A legal or regulatory requirement.
• Suspension or termination of a necessary third-party service.

Where reasonably possible, Worqlo will provide notice and an opportunity to cure before suspension. Immediate suspension may occur where delay would create security, legal, or operational risk.

20. Term and Termination

These Terms apply from acceptance until the Customer’s account and all applicable subscriptions terminate.

Either party may terminate for a material breach that remains uncured 30 days after written notice. A party may terminate immediately for insolvency, unlawful use, or a breach that cannot reasonably be cured.

Free accounts may be discontinued on reasonable notice. Worqlo may close inactive free accounts according to its then-current retention policy.

Upon termination:

• The Customer’s right to use the Services ends.
• Outstanding fees become due.
• The Customer should export required Customer Content before access ends.
• Customer Content will be retained or deleted according to the Privacy Policy, applicable Order Form, and Data Processing Agreement.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, confidentiality, disclaimers, liability, indemnification, and disputes.

21. Disclaimers

To the maximum extent permitted by law, the Services, free features, beta features, third-party integrations, and Output are provided “as is” and “as available.”

Worqlo disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

Worqlo does not warrant that:

• The Services will always be uninterrupted or error-free.
• Customer Content or Output will be accurate or complete.
• Third-party applications or APIs will remain available.
• AI Output will be unique or suitable for a particular decision.

Nothing in these Terms excludes a warranty that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, the Customer accesses and uses the Services, connected services, artificial-intelligence features, workflows, and Output at its own risk.

Worqlo will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, contracts, anticipated savings, goodwill, reputation, opportunities, or data, arising from or related to the Agreement or the Services.

Without limiting the foregoing, Worqlo will not be liable for losses arising from or related to:

• Reliance on inaccurate, incomplete, outdated, or unsuitable AI-generated Output.
• Customer-configured workflows, schedules, approvals, queries, emails, or other external actions.
• The availability, modification, suspension, failure, or conduct of third-party services, connectors, APIs, databases, AI providers, or infrastructure.
• Unauthorized access resulting from the Customer’s failure to protect credentials or configure access controls appropriately.
• Customer Content, instructions, permissions, or data supplied by the Customer.
• Loss of data that the Customer was responsible for backing up or exporting.
• Free, beta, preview, evaluation, or experimental features.

Except where required by applicable law or expressly agreed in an Order Form, Worqlo does not provide refunds, service credits, damages, reimbursement, or other compensation for service interruptions, Customer cancellation, unused subscription time, third-party failures, or dissatisfaction with Output.

To the maximum extent permitted by applicable law, Worqlo assumes no liability except where liability cannot lawfully be excluded. If a court or other competent authority nevertheless determines that Worqlo is liable, Worqlo’s total aggregate liability arising from or relating to the Agreement or Services will not exceed:

• For a paid Customer, the fees actually paid to Worqlo during the 12 months immediately preceding the event giving rise to the claim.
• For a free account or free Service, EUR 0.

The limitations in this section apply regardless of the legal basis of the claim and even if Worqlo was advised that the loss was possible.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

23. Indemnification

The Customer will defend and indemnify Worqlo and its personnel against third-party claims, damages, and reasonable costs arising from:

• Customer Content that infringes third-party rights.
• The Customer’s unlawful use of the Services.
• The Customer’s violation of third-party service terms.
• External actions or communications initiated through Customer-configured workflows.

Worqlo will promptly notify the Customer of a covered claim and provide reasonable cooperation. The Customer may not settle a claim in a manner that admits fault by or imposes obligations on Worqlo without Worqlo’s consent.

24. Governing Law and Disputes

The Agreement is governed by the laws of the Republic of Albania, without regard to conflict-of-laws principles.

Before filing a formal claim, each party will attempt in good faith to resolve the dispute through written notice and discussions for at least 30 days.

Subject to any mandatory law, the courts of TIRANA, ALBANIA will have exclusive jurisdiction over disputes arising from the Agreement.

25. Changes to These Terms

Worqlo may update these Terms to reflect changes in the Services, law, security requirements, or business practices.

We will publish the revised Terms and update the Effective Date. For material changes affecting an active paid subscription, we will provide reasonable advance notice unless immediate changes are required by law or security concerns.

Material changes will normally apply at the next renewal term. Continued use after the applicable effective date constitutes acceptance where permitted by law.

26. General Terms

• Assignment: You may not assign the Agreement without Worqlo’s prior written consent. Worqlo may assign it as part of a merger, reorganization, financing, or sale of its business.
• Force majeure: Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations.
• Entire agreement: The Agreement is the complete agreement concerning the Services and replaces prior discussions on the same subject.
• Order of precedence: An Order Form controls commercial terms; a Data Processing Agreement controls personal-data processing; a Service Level Agreement controls availability commitments; these Terms control all remaining matters.
• Severability: If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions continue.
• No waiver: Failure to enforce a provision is not a waiver.
• No partnership: The parties are independent contractors.
• Language: The English version controls unless mandatory law requires otherwise.

27. Contact

Worqlo SHPK (translated as Worqlo Limited)
Website: worqlo.com
Email: info@worqlo.com